Shipping and Delivery
At Merchspirit, our priority is to deliver your order quickly and reliably through trusted and efficient shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Process
- Processing Time: This includes order verification, preparation, and packaging. Time may vary depending on your location and order volume.
- Shipping Time: This is the time it takes for your package to arrive after processing, based on the shipping method and destination.
Our order cutoff time is based on Pacific Standard Time (PST, UTC-8).
Delivery may take longer during holidays, busy seasons, or promotional events.
We ship with USPS, UPS, FedEx, and DHL. The estimated delivery time includes both processing and shipping phases.
Estimated Delivery Time
| Product Type | Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| Custom Sneakers & Shoes | 3–5 business days | 5–8 business days | 8–13 business days |
| Apparel | 3–5 business days | 5–8 business days | 8–13 business days |
Orders are processed Monday to Friday, excluding U.S. federal holidays, in Pacific Standard Time (PST).
Shipping Fees
- Standard Shipping: $4.95
- Free Shipping: Orders over $99
Tracking Your Order
- Once your order ships, you’ll receive a confirmation email with a tracking number.
- You can check tracking updates directly on our website.
- Some carriers may take 5–7 business days to update tracking information.
- If there are no updates after 10 business days, please contact us at [email protected].
Shipping Delays
- If your order hasn’t arrived within 45 calendar days, contact us and we will issue a full refund.
- For any unexpected delays, please reach out—we aim to respond within 12 hours.
Missing or Undelivered Packages
- If tracking says “delivered” but you didn’t receive your package:
- Double-check your delivery area and mailbox.
- Contact the shipping carrier for details.
- If you still can’t locate it, email [email protected] for help.
Incorrect Shipping Addresses
- We are not responsible for orders with incorrect or incomplete addresses.
- Please make sure your shipping details are correct at checkout.
- If you spot an error, notify us right away at [email protected].
Customs Duties & Taxes
- Customers are responsible for any customs duties, taxes, or import fees in their country.
- Merchspirit is not liable for customs issues if:
- The package is rejected by the recipient.
- Delivery fails after multiple attempts.
We may cancel orders at our discretion, and refunds are not guaranteed in such cases.
If you have any questions about our shipping policy, feel free to email us at [email protected].