Shipping and Delivery
At Merchspirit, our top priority is delivering your purchases to you as quickly and reliably as possible through fast, high-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: This includes order verification, item preparation, and packaging. The duration may vary depending on your location and our processing capacity.
- Shipping Time: This begins after processing and depends on the selected shipping method and destination.
Please note: our order cutoff time is based on (GMT-08:00) Pacific Standard Time.
Deliveries may take longer during busy seasons or promotional periods.
We partner with USPS, UPS, FedEx, and DHL. The overall delivery time includes both processing and shipping phases.
Estimated Delivery Timeframes
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Timeframe |
|---|---|---|---|
| All Products | 3–5 business days | 7–14 business days | 10–19 business days |
We process orders Monday–Friday, excluding federal holidays, based on Eastern Standard Time (EST).
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
- You will receive a shipment confirmation email with a tracking number once your order has shipped.
- You can check the tracking status directly on our website.
- Some carriers may take 5–7 business days to update tracking information. If there are no updates after 10 business days, please contact us at [email protected].
Shipping Delays
If your order is not delivered within 45 calendar days, please contact us at [email protected] and we will issue a full refund.
If any unexpected delays occur, don’t hesitate to reach out. We aim to respond within 12 hours.
Undelivered Packages
If tracking shows the package was delivered but you cannot locate it:
- Check the delivery area carefully.
- Contact the shipping carrier for more details.
- If the issue continues, email [email protected] for further assistance.
Incorrect Addresses
We cannot guarantee delivery to incomplete or incorrect addresses.
Please double-check your shipping information before completing your order.
If you notice an error, contact us immediately at [email protected].
Duties & Taxes
Customers are responsible for any duties, taxes, or fees required by the destination country.
Merchspirit is not liable for customs charges if:
- The package is refused by the recipient.
- Delivery fails after multiple attempts.
We reserve the right to cancel any order at our discretion without a guaranteed refund.
If you have questions about our shipping policy, please contact [email protected].
